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Troubleshooting

If you are experiencing problems using mozone or with mobile internet browsing, SMS/MMS and other features on your handset please consult either:

Handset issues
Handsets can vary between models, makes and even your own personal settings. The instances listed below are for your information and should be used as a guide only. You should always refer to the handset manufacturers technical or user guide for full details of you phones functionality.

1 Your mobile's browser crashes whenever you try to access a particular website. This may be a browser characteristic, sometimes if the web page is too big, have too many graphics or unusual applets or activeX controls.
2 Updated settings on the mozone profile are not effective on the handset e.g. still being able to view websites that should be blocked. The cache may need to cleared to ensure that new settings entered onto the mozone website or via the handset are effective. The cache will automatically be cleared whenever your handset is switched OFF and ON again.
3 Receive message while internet browsing Cache may contain secure info - clear cache? This is a handset system message and indicates there may be some confidential information in your cache and it is safe to clear this data from being accessed.
4 Receive message while internet browsing Couldn't reach indicated web server.
 The Website you are trying to reach is temporarily down or unavailable, or does not exist. If the URL entered is correct, then try accessing the website again in a few seconds, otherwise check the URL entered.
5 Receive message while internet browsing Timeout on Gateway or Server not found. You have lost connection to the Web Server, or the website you are trying to access may be down or does not exist. Try closing the browser and opening it up again. This may be a temporary loss of connectivity, or if the problem continues you may need to contact your Mobile Carrier.
6 A ‘Username’ & ‘Password’ prompt appears when trying to access a website.
 This could be a legitimate login to a website or chat site. If it is unexpected, then best is to switch the handset OFF and ON and re-try the website.
7 Error when using web browser: Web unable to perform operation Check the URL as it may be an incorrect website address.
8 Error when using web browser: Web gateway unknown Check the URL, it may be an incorrect site address or too complex for the phones browser.
9 Error when using web browser: Service not part of the active profile Check your settings with your Mobile Carrier. This message typically indicates you are outside of your Mobile Carrier's "Walled Garden" of websites for your particular mobile phone plan.
10 Handset displays: Memory full You may see this displayed when mozone does not have enough memory to operate. You will need to clear some space by deleting some files and pictures.
11 You find that you need to recharge your phone's battery more frequently mozone will use the phones battery and you may find that you need to recharge it more frequently, especially if your phone is few years old. mozone complies with testing criteria (set by the SymbianOS) to ensure there isn’t any significant impact to the battery life.